Server A

SummaryScheduled reboot
ImpactPlanned Maintenance
Current statusResolved
Open timeMay 3, 2017, 9:55AM UTC (GMT +00:00)
Close time03 May 2017 09:57

History

May 3, 2017, 9:57AM UTC[Resolved] reboot complete
May 3, 2017, 9:55AM UTC[Monitoring]

Server A

SummaryPower supply failure
ImpactDowntime
Current statusResolved
Open timeMay 12, 2015, 7:07PM UTC (GMT +00:00)
Close time11 May 2016 08:50

History

May 11, 2016, 8:50AM UTC[Resolved] Resolved
May 12, 2015, 7:46PM UTC[Problem identified] Power supply is installed
May 12, 2015, 7:43PM UTC[Problem identified] We've received the new power supply
May 12, 2015, 7:27PM UTC[Problem identified] New power supply ordered
May 12, 2015, 7:07PM UTC[Problem identified] Server need's it's power supply replaced.

Server A

SummaryPower supply failure
ImpactDowntime
Current statusResolved
Open timeMay 12, 2015, 7:07PM UTC (GMT +00:00)
Close time12 May 2015 19:25

History

May 12, 2015, 7:25PM UTC[Resolved] One of the two failed power supplies have been replaced.
May 12, 2015, 7:07PM UTC[Problem identified] Server need's it's power supply replaced.

Server A

SummaryServer Offline
ImpactDowntime
Current statusResolved
Open timeMay 4, 2015, 1:50PM UTC (GMT +00:00)
Close time04 May 2015 14:34

History

May 4, 2015, 2:34PM UTC[Resolved] Power supply has been replaced. Server is online again.
May 4, 2015, 2:13PM UTC[Problem identified] employees have been dispatched to pickup the power supply.
May 4, 2015, 2:08PM UTC[Problem identified] We've located a power supply at a remote site that can be used as a replacement.
May 4, 2015, 2:03PM UTC[Problem identified] Power supply appears to be dead. Looking for replacement.
May 4, 2015, 1:50PM UTC[Investigating] The server has powered down again

Server A

SummaryHardware Failure
ImpactDowntime
Current statusResolved
Open timeMay 4, 2015, 1:40PM UTC (GMT +00:00)
Close time04 May 2015 13:46

History

May 4, 2015, 1:46PM UTC[Resolved] Power cable has been replaced. The server is back online.
May 4, 2015, 1:40PM UTC[Investigating] This server shutdown unexpectedly, and will not power on.

Server A

SummaryHardware upgrade
ImpactPlanned Maintenance
Current statusResolved
Open timeMarch 2, 2015, 3:40PM UTC (GMT +00:00)
Close time02 March 2015 15:42

History

March 2, 2015, 3:42PM UTC[Resolved] issue resolved
March 2, 2015, 3:41PM UTC[Monitoring] one more update
March 2, 2015, 3:41PM UTC[Problem identified] another update
March 2, 2015, 3:40PM UTC[Investigating] Test of the system

Server A

SummaryOffline
ImpactDowntime
Current statusResolved
Open timeFebruary 6, 2015, 10:09PM UTC (GMT +00:00)
Close time09 February 2015 20:32

History

February 9, 2015, 8:32PM UTC[Resolved] more testing
February 9, 2015, 8:32PM UTC[Monitoring] more testing
February 9, 2015, 8:26PM UTC[Monitoring] getting there
February 9, 2015, 8:25PM UTC[Problem identified] getting there
February 9, 2015, 8:25PM UTC[Investigating] getting there
February 9, 2015, 7:28PM UTC[Monitoring] Hard disk successfully replaced
February 6, 2015, 10:09PM UTC[Problem identified] Hard disk failure

Server A

SummaryOffline
ImpactDowntime
Current statusResolved
Open timeFebruary 2, 2015, 8:39PM UTC (GMT +00:00)
Close time02 February 2015 20:45

History

February 2, 2015, 8:45PM UTC[Resolved] Powered on!
February 2, 2015, 8:43PM UTC[Monitoring] I've plugged it back in again
February 2, 2015, 8:39PM UTC[Investigating] I tripped over the power cord

Server A

SummaryOffline
ImpactDowntime
Current statusResolved
Open timeFebruary 2, 2015, 7:14PM UTC (GMT +00:00)
Close time02 February 2015 20:27

History

February 2, 2015, 8:27PM UTC[Resolved] Everything looks good. Setting back to green
February 2, 2015, 7:15PM UTC[Monitoring] We've plugged it back in, and it appears online
February 2, 2015, 7:15PM UTC[Problem identified] It appears that the UPS has died
February 2, 2015, 7:14PM UTC[Investigating] Server appears offline

Server B

SummaryWebserver slowness
ImpactDegraded Service
Current statusResolved
Open timeMarch 14, 2015, 8:45PM UTC (GMT +00:00)
Close time18 March 2015 20:58

History

March 18, 2015, 8:58PM UTC[Resolved] Hard disk has been replaced
March 14, 2015, 8:45PM UTC[Investigating] compaints from users that the website is not responsive

Server B

SummaryServer offline
ImpactDowntime
Current status
Open timeMarch 14, 2015, 8:21PM UTC (GMT +00:00)

History

Server B

SummaryServer down
ImpactDowntime
Current statusResolved
Open timeFebruary 9, 2015, 8:39PM UTC (GMT +00:00)
Close time11 February 2015 16:31

History

February 11, 2015, 4:31PM UTC[Resolved] All fixed
February 9, 2015, 8:39PM UTC[Investigating] Testing the outage

Server B

SummaryServer down
ImpactDowntime
Current statusResolved
Open timeFebruary 9, 2015, 8:06PM UTC (GMT +00:00)
Close time09 February 2015 20:07

History

February 9, 2015, 8:07PM UTC[Resolved] more testing
February 9, 2015, 8:07PM UTC[Monitoring] more testing
February 9, 2015, 8:07PM UTC[Problem identified] more testing
February 9, 2015, 8:06PM UTC[Investigating] more testing
February 9, 2015, 8:06PM UTC[Problem identified] more testing

Server B

SummaryFirewall blocking external requests
ImpactDegraded Service
Current statusMonitoring
Open timeFebruary 9, 2015, 8:01PM UTC (GMT +00:00)

History

February 9, 2015, 8:22PM UTC[Monitoring] lots more testing
February 9, 2015, 8:18PM UTC[Monitoring] more testing
February 9, 2015, 8:18PM UTC[Problem identified] more testing
February 9, 2015, 8:14PM UTC[Problem identified]
February 9, 2015, 8:14PM UTC[Monitoring] more testing
February 9, 2015, 8:08PM UTC[Monitoring] more testing
February 9, 2015, 8:05PM UTC[Monitoring] more testing
February 9, 2015, 8:05PM UTC[Monitoring] more testing
February 9, 2015, 8:03PM UTC[Monitoring] more testing
February 9, 2015, 8:02PM UTC[Monitoring] Test of the monitoring
February 9, 2015, 8:02PM UTC[Problem identified] Test of the problem identified
February 9, 2015, 8:01PM UTC[Investigating] This is a test

Server B

SummaryOffline
ImpactDowntime
Current statusResolved
Open timeFebruary 2, 2015, 8:42PM UTC (GMT +00:00)
Close time09 February 2015 20:01

History

February 9, 2015, 8:01PM UTC[Resolved] i think it's fixed
February 9, 2015, 8:00PM UTC[Monitoring] still checking
February 9, 2015, 7:59PM UTC[Monitoring] Power restored
February 9, 2015, 7:58PM UTC[Problem identified] Searching for the correct power plug
February 2, 2015, 8:44PM UTC[Problem identified] I think we need to power it on again
February 2, 2015, 8:42PM UTC[Investigating] I tripped over the power cord on this server too

Webserver C

SummaryWebserver is currently offline
ImpactDegraded Service
Current statusProblem identified
Open timeJune 26, 2018, 2:46PM UTC (GMT +00:00)

History

June 26, 2018, 2:47PM UTC[Problem identified] Hard drive failure detected. Replacement drives ordered.
June 26, 2018, 2:46PM UTC[Investigating] Currently investigating

Webserver C

SummaryThe webserver is serving pages slowly
ImpactDegraded Service
Current statusResolved
Open timeMay 3, 2017, 8:54AM UTC (GMT +00:00)
Close time26 June 2018 14:45

History

June 26, 2018, 2:45PM UTC[Resolved] Maintenance complete
May 3, 2017, 9:02AM UTC[Problem identified] Looks like a memory issue
May 3, 2017, 8:54AM UTC[Investigating]

Webserver C

SummaryHigh packet loss
ImpactDegraded Service
Current statusResolved
Open timeMay 11, 2015, 6:35PM UTC (GMT +00:00)
Close time11 May 2015 22:21

History

May 11, 2015, 10:21PM UTC[Resolved] Issue resolved
May 11, 2015, 10:17PM UTC[Monitoring] Server is online and appears functional
May 11, 2015, 10:13PM UTC[Problem identified] Server is still booting up
May 11, 2015, 9:55PM UTC[Problem identified] Server is powered on, testing network connectivity.
May 11, 2015, 9:54PM UTC[Problem identified] Powering on the server now
May 11, 2015, 9:49PM UTC[Problem identified] Server has been connected to new switch
May 11, 2015, 9:44PM UTC[Problem identified] Switch wiring completed
May 11, 2015, 8:49PM UTC[Problem identified] Still connecting the new switch
May 11, 2015, 8:17PM UTC[Problem identified] half way done with cabling the new switch.
May 11, 2015, 8:08PM UTC[Problem identified] The switch has been racked, we are now connecting the cables
May 11, 2015, 8:06PM UTC[Problem identified] We are racking the new switch now
May 11, 2015, 8:03PM UTC[Problem identified] A new switch has been located.
May 11, 2015, 7:59PM UTC[Problem identified] All switchports are full. We are provisioning a new switch now.
May 11, 2015, 7:26PM UTC[Problem identified] We've located an open network port
May 11, 2015, 7:09PM UTC[Problem identified] Attempting to locate another open switchport
May 11, 2015, 6:42PM UTC[Problem identified] Appears to be a bad network switchport
May 11, 2015, 6:35PM UTC[Investigating] This server is experiencing high packet loss - network performance is degraded. Our technicians are currently working on it.

Webserver C

SummaryNot reachable on network
ImpactDowntime
Current statusResolved
Open timeFebruary 17, 2015, 7:51PM UTC (GMT +00:00)
Close time17 February 2015 20:29

History

February 17, 2015, 8:29PM UTC[Resolved] Problem resolved
February 17, 2015, 8:26PM UTC[Problem identified] Problem has been isolated
February 17, 2015, 7:51PM UTC[Investigating] Another test

Webserver D

SummaryServer blocking outbound connections
ImpactDegraded Service
Current statusResolved
Open timeMarch 28, 2015, 8:02PM UTC (GMT +00:00)
Close time08 April 2015 21:04

History

April 8, 2015, 9:04PM UTC[Resolved] Problem resolved.
March 28, 2015, 8:02PM UTC[Investigating] User reports coming in

Webserver D

SummaryOffline
ImpactDowntime
Current statusResolved
Open timeFebruary 9, 2015, 7:17PM UTC (GMT +00:00)
Close time17 February 2015 19:50

History

February 17, 2015, 7:50PM UTC[Resolved] Finally fixed everything
February 9, 2015, 8:32PM UTC[Problem identified] more testing
February 9, 2015, 7:17PM UTC[Investigating] Memory error