Overview

KnownOutage is designed to allow technical, or support staff to quickly and efficiently convey outages and service disruption information and updates to users. With KnownOutage, people can subscribe to the services that they wish, and be alerted to any changes or outages that are reported.

As a user, you'll get alerts as people discover, isolate, and resolve various issues - no need to interrupt others to request updates. Likewise, you'll only be notified when services you subscribe to have issues - no more alerts for things that don't impact you.

Services:

Service - Anything that users would need to be alerted to, for example, power, servers, phone system, weather. Status - The condition of the Service being monitored. The defaults are: Investigating (red) Problem identified (yellow) Monitoring (yellow) Resolved (green)

Roles:

There are three classes of users:
Admin - Used for creating and deleting services, as well as setting up the system.
Staff - Staff will log outages and resolutions.
Users - Anyone can self-register as a user, and subscribe to desired services. They will be alerted to any status changes. 

UserStaffAdmin
Subscribe to Alertsxxx
Update Service Statusxx
Add or Delete Servicesx

Getting started:

To start, you'll need to signup for an account by clicking the link in the upper right hand corner. Once registered, you'll be able to login as a standard user, and be directed to the main status page. From the status page, you'll be able to view the current status of all services. From the Status page you'll also be able to subscribe to email alerts for each monitored service.

Parent and Child services

If configured by your admin, you'll notice that some services appear as as a branch, or a child of other services. The child services help break the system out into categories. For example, you can have a parent service called "Webservers", then have each individual webserver listed under that parent. If one webserver has an issue, that same status will be displayed on the parent.